1-Year Beaded Jewelry Guarantee
Free repair or replacement for broken string, chipped bead, or loose fit. Just show your receipt within one year.
Quality Assurance and Customer Satisfaction Commitment
Thank you for choosing our handcrafted beaded jewelry. We take pride in the quality and craftsmanship of our products. To ensure your complete satisfaction, we provide a one-year guarantee from the date of purchase for all beaded jewelry items.
Coverage
- Broken String: If the string of your beaded jewelry breaks under normal use within one year of your purchase, we will repair or restring your item free of charge.
- Chipped Bead: Should any bead become chipped or damaged during normal wear within the guarantee period, we will replace the affected bead(s) at no cost to you.
- Loose or Tighten String: If the string becomes loose or requires tightening due to normal use, we will adjust and secure the string to restore your jewelry’s fit and integrity.
How to Claim Your Guarantee
- Contact us at info@okaljewelry.com within one year of your purchase date.
- Upload a copy of your original receipt or proof of purchase.
- Describe the issue, broken string, chipped bead, or need for string tightening, and, if possible, provide a photo of the item.
- Ship the jewelry to OKAL Jewelry, 14605 Elm Street #21, Upper Marlboro, MD 20773. Return shipping costs are the responsibility of the customer; we will cover the shipping back to you after repair.
Exclusions
- Loss or theft of the jewelry item.
- Damage caused by misuse, accidents, exposure to chemicals, or improper care.
- Alterations or repairs performed by anyone other than our authorized service team.
- OKAL charm is missing or removed.
We appreciate your trust in our beaded jewelry and are committed to ensuring you enjoy it for years to come. If you have any questions or need assistance, please contact our customer service team at 202-643-2655.